This is our Return Policy.
After the first 30 days you may return your orthotics for any reason and we will do everything possible to adjust or re-make the orthotics to your satisfaction. Please call us at 866-930-DOCS (3627) to get a Return Authorization Number from us.
Our custom orthotics come with a 120 Day Money Back Guarantee. When you first begin to wear orthotics, your feet will experience subtle, yet distinct changes. After all, most people are not accustomed to walking with well-balanced feet! Like any appliance you begin to wear for the first time (eyeglasses, dentures, and so on), there is a normal break-in period just like a new pair of shoes. But a few weeks of graduated acclimation is usually all that’s required for you to gain a feeling of invigorating comfort. Should you have a problem with your orthotics after the break-in period, we will adjust or replace them free of charge. Then if you still have difficulties after the 120 day period, contact us to get a Return Authorization Number, then return the orthotics and we will refund your money.